Above and Beyond Service Innovation
Customer Experience
1
+
Campaigns
1
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Customers
1
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Industries
Leading telco aims for Simpler and
More Efficient Customer Service
One of the country's biggest telco has had a customer-centric culture for a decade, with consumers serving as the focal point of everything the firm does.
The Results
ABSI improved the client's customer experience through training community managers on simpler and more efficient customer service practices. With ABSI's support, the client was hailed as one of the trusted brands among Filipinos.
1
%
Headcount Growth
1
days
Period of first deployment
