Above and Beyond Service Innovation

Customer Experience

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Leading telco aims for Simpler and
More Efficient Customer Service

One of the country's biggest telco has had a customer-centric culture for a decade, with consumers serving as the focal point of everything the firm does.

The Results

ABSI improved the client's customer experience through training community managers on simpler and more efficient customer service practices. With ABSI's support, the client was hailed as one of the trusted brands among Filipinos.

Highly capable CX resources coupled with the right technology, Seamless customer service support on their channel of choice, Data-driven Insights focusing on Voice of the Customer.